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Please read our returns policy carefully. ClearMax® Windows & Doors maintains the rights to update the return policy at anytime without further notice.

Fulfillment

Customers may choose nationwide curbside delivery to an eligible address or free pickup from an available manufacturer location or ClearMax warehouse. Delivery and pickup availability depend on the selected products, manufacturer, order size, destination ZIP code, facility availability, and access requirements. Curbside delivery is made to the curb or nearest safe and accessible location determined by the carrier and does not include installation, inside delivery, or moving products into a home, garage, or building. Free pickup must be scheduled in advance at the location confirmed by ClearMax, and the person collecting the order must provide valid identification and the correct order reference. Pickup customers are responsible for arriving with a suitable vehicle and securing the products safely for transportation. Whether receiving curbside delivery or collecting an order, the customer must inspect all products before signing the delivery or pickup receipt. Visible damage, missing items, or incorrect products must be noted on the receipt and photographed before the carrier leaves or the order is removed from the pickup location. Applicable delivery charges and any special-handling fees will be disclosed before the order is finalized.

If the customer fails to pick up the windows within 30 days of notification, ClearMax® has the right to terminate the agreement between the parties with immediate effect, and no refunds will be provided.

Reporting a Fault or Damage Product

In the unlikely event of your product arriving damaged or developing a fault while you’re using it, we will require you to fill out the form at the bottom of this page. We use these forms to determine how the damage occurred, and the best way to resolve the issue with minimum inconvenience to you. We also use these forms to collect data on faults so we can improve our procedures and customer service. Completing this form does not mean you need to return your goods, it just means we can analyze the situation and find the best resolution.

Returns Policy

SINCE CUSTOM PRODUCTS ARE MADE TO YOUR SPECIFICATIONS, THEY CANNOT BE CHANGED, CANCELLED OR RETURNED FOR ANY REASON
In the event the item arrives damaged, we will provide an adequate replacement.

Right of Withdrawal

A Customer has the right to withdraw the purchase by notifying ClearMax® of this within 72 hours from the day you or a person specified by you have paid or for the order. If the Customer decides to withdraw its purchase of a product, ClearMax® shall fully reimburse the Customer for such product.

If you want to withdraw the purchase before the expiry of the withdrawal period, send a clear and precise message to ClearMax® via e-mail at [email protected]. To facilitate the withdrawal, ClearMax® recommends you to call our customer service. The Customer shall state name, address and preferably other relevant information that is needed in order for ClearMax® to identify the order.

When you exercise your right of withdrawal, ClearMax® will reimburse the Customer for the returned product. ClearMax® has the right to deduct a sum corresponding to the diminished value of the product compared to the original value. Reimbursement will be made to the Customer by the original payment method chosen by the Customer.