Terms and Conditions
Effective Date: [06/04/2026]
These Terms & Conditions (“Terms”) govern your use of the ClearMax® Windows & Doors website and the purchase of products or services from Clearmax Windows & Doors Inc., a California corporation doing business as ClearMax® Windows & Doors (“ClearMax,” “Company,” “we,” “us,” or “our”).
By accessing this website, using our services, requesting quotes, submitting an order, or purchasing products or services from ClearMax®, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and Return Policy.
If you do not agree to these Terms, you may not use this website or purchase products or services from ClearMax®.
1. COMPANY INFORMATION
Legal Business Name:
Clearmax Windows & Doors Inc.
Doing Business As:
ClearMax® Windows & Doors
California Contractor License:
License #1070806
Business Address:
7313 Carrol Rd Unit B
San Diego, CA 92121
Phone:
+1 (858) 220-1179
ClearMax® operates as both:
- A nationwide direct supplier of custom windows and doors for online purchase and shipment throughout the United States (“Supply-Only Orders”); and
- A licensed California contractor offering professional installation services for select local projects (“Installed Projects”).
Different terms, responsibilities, and liabilities may apply depending on whether your order is a Supply-Only Order or an Installed Project.
2. ELIGIBILITY TO USE THIS WEBSITE
By using this website or placing an order, you represent and warrant that:
- You are at least eighteen (18) years of age;
- You have legal authority to enter into binding agreements;
- All information provided to ClearMax® is accurate and complete;
- You are authorized to make purchases on behalf of yourself, your business, or the property owner (if applicable).
ClearMax® reserves the right to refuse service, reject orders, terminate accounts, or cancel transactions at its sole discretion, including in cases involving suspected fraud, inaccurate information, pricing errors, abuse, or misuse of the website.
3. ACCEPTANCE OF TERMS AT CHECKOUT
By placing an order through the ClearMax® website, you acknowledge and agree that:
- You have reviewed and approved all product selections, dimensions, specifications, colors, glass packages, and configurations prior to purchase;
- You understand that most products sold through ClearMax® are custom manufactured to your unique specifications;
- You acknowledge that custom products may not be canceled, modified, or returned after the applicable cancellation period;
- You agree to these Terms & Conditions, the Return Policy, and Privacy Policy.
ClearMax® may require customers to digitally acknowledge product specifications, measurements, and related terms before an order is submitted.
4. CUSTOM PRODUCTS & MADE-TO-ORDER ITEMS
Most products sold by ClearMax® are custom manufactured to order based on customer-selected specifications, including but not limited to dimensions, frame types, colors, glass packages, grid configurations, hardware, performance upgrades, and other customizable features.
Because products are manufactured specifically to the customer’s requested specifications, orders are considered custom orders and may not qualify for standard return rights applicable to non-custom retail products.
Customers acknowledge and understand that:
- Products may be manufactured to exact dimensions provided by the customer, including measurements entered down to 1/8-inch increments;
- Product renderings, images, and visual representations on the website are intended for illustrative purposes only and may differ slightly from final manufactured products;
- Minor variations in color, texture, finish, glass appearance, hardware, and manufacturer tolerances may occur and shall not constitute defects.
ClearMax® reserves the right to reject or cancel any order that appears technically infeasible, contains inaccurate specifications, or cannot reasonably be fulfilled by the manufacturer.
5. CUSTOMER RESPONSIBILITY FOR MEASUREMENTS
Supply-Only Orders (Nationwide Online Purchases)
For all online purchases where products are supplied without installation services (“Supply-Only Orders”), the customer assumes full responsibility for all measurements, dimensions, product selections, and specifications submitted at checkout.
By submitting an order, the customer expressly acknowledges and agrees that:
- All measurements have been independently verified;
- Dimensions are accurate and final;
- Rough opening sizes, clearances, building requirements, and installation conditions have been reviewed;
- Product configurations and specifications have been approved prior to purchase.
Customers are strongly encouraged to verify all dimensions multiple times and consult with a qualified contractor or installer before placing an order.
Clearmax Windows & Doors Inc. shall not be liable for customer measurement errors, incorrect sizing, specification mistakes, ordering mistakes, or compatibility issues resulting from customer-provided information.
Because products are custom manufactured to submitted specifications, measurement-related mistakes do not qualify for refunds, returns, exchanges, or replacements.
Installed Projects (Local Installation Services)
For local installation projects where ClearMax® performs an on-site measurement as part of a signed installation agreement, ClearMax® assumes responsibility only for measurements taken directly by its authorized representatives.
Such responsibility is limited solely to measurements performed by ClearMax® personnel and shall be governed by the separate installation contract applicable to that project.
6. ORDER CHANGES & CANCELLATIONS
Customers may request order cancellations or modifications within forty-eight (48) hours of order submission.
After the forty-eight (48) hour period has expired, orders are generally considered final and non-cancelable, as manufacturers begin processing materials and custom production based on submitted specifications.
After forty-eight (48) hours:
- Orders may not be modified;
- Dimensions, configurations, finishes, or specifications may not be changed;
- Cancellations are generally unavailable.
In limited circumstances, ClearMax® may consider exceptions at its sole discretion if production has not yet begun; however, ClearMax® makes no guarantee that modifications or cancellations can be accommodated after the 48-hour period.
Custom-manufactured products are considered special-order items and are generally not eligible for cancellation, refund, or return once production begins.
7. SHIPPING, DELIVERY & MANUFACTURER FULFILLMENT
All products sold through ClearMax® are shipped directly from the manufacturer or authorized supplier.
Delivery timelines provided by ClearMax® are estimates only and are subject to manufacturer production schedules, freight carrier availability, weather conditions, supply chain disruptions, labor shortages, material availability, and other factors beyond ClearMax®’s control.
ClearMax® does not guarantee exact delivery dates.
By placing an order, the customer acknowledges that:
- Estimated lead times are approximate only;
- Manufacturing and shipping schedules may change without notice;
- Delays shall not constitute grounds for cancellation, refund, chargeback, or liability against ClearMax®;
- Manufacturer-specific shipping, freight, and delivery requirements may apply.
ClearMax® reserves the right to update estimated delivery windows at any time.
8. DELIVERY ACCESS REQUIREMENTS
The customer is solely responsible for ensuring that the delivery location is safely and reasonably accessible for freight delivery.
Delivery locations must provide adequate access for trucks, including sufficient roadway clearance, legal parking access, unloading space, and safe delivery conditions.
If a truck cannot safely or legally access the specified delivery address, including due to:
- Narrow streets;
- Limited access roads;
- Steep grades;
- Gated communities;
- Weight restrictions;
- Construction zones;
- Unsafe unloading conditions; or
- Other site limitations,
the shipment may be delivered to the nearest reasonable and legally accessible location as determined by the freight carrier.
Once delivery is made to the nearest accessible drop point, the customer assumes responsibility for transportation, unloading, handling, storage, and protection of the products.
ClearMax® shall not be responsible for additional costs, delays, labor, damage, or inconvenience arising from site accessibility limitations.
9. INSPECTION, DAMAGE CLAIMS & DELIVERY ISSUES
Customers are required to inspect all products promptly upon delivery.
Any visible freight damage, concealed damage, manufacturing defects, shortages, or order discrepancies must be reported to ClearMax® within forty-eight (48) hours of delivery.
All damage claims must:
- Be submitted in writing;
- Include clear photographic evidence;
- Include order details;
- Be submitted before installation begins.
Products that have been installed shall be deemed accepted, and ClearMax® shall have no responsibility for damage claims submitted after installation begins.
In limited situations, ClearMax® may consider claims reported after delivery if the customer can reasonably demonstrate that the damage or defect existed prior to installation and was not caused by handling, storage, transportation after delivery, installation, misuse, or third-party actions.
Any remedy offered by ClearMax® for approved claims shall be determined solely at ClearMax®’s discretion, and may include:
- Replacement of damaged products or components;
- Repair authorization;
- Partial refund;
- Full refund; or
- Other commercially reasonable remedy.
ClearMax® reserves the right to request additional documentation, inspection, or manufacturer review before approving any claim.
ClearMax® shall not be responsible for:
- Damage occurring after delivery;
- Improper unloading or storage;
- Jobsite mishandling;
- Installation damage;
- Delays caused by replacement production or freight carriers.
10. TITLE & RISK OF LOSS
Risk of loss transfers to the customer upon delivery of products to the delivery address or nearest accessible delivery point.
Customers are responsible for proper unloading, storage, protection from weather, theft prevention, and safe handling after delivery.
ClearMax® shall not be liable for damage occurring after delivery acceptance.
11. SUPPLY-ONLY ORDERS & INSTALLATION LIABILITY
Supply-Only Orders (Nationwide E-Commerce Purchases)
For orders where products are supplied without installation services (“Supply-Only Orders”), ClearMax® acts solely as a product supplier.
Customers acknowledge and agree that ClearMax® is not responsible for installation, including but not limited to:
- Improper installation;
- Incorrect flashing or waterproofing;
- Water infiltration;
- Structural damage;
- Installation labor costs;
- Code compliance issues;
- Improper handling;
- Product misuse;
- Improper storage;
- Installer workmanship; or
- Jobsite conditions.
ClearMax® strongly recommends that customers hire qualified, licensed professionals familiar with window and door installation requirements.
Customers are solely responsible for ensuring products are properly installed according to manufacturer specifications, local building requirements, and applicable codes.
ClearMax® shall not be liable for property damage, water intrusion, mold, structural issues, labor costs, or consequential damages resulting from improper installation or third-party workmanship.
Installed Projects (Local Installation Services)
For projects where ClearMax® provides installation services directly, work shall be governed by a separate written installation contract.
Installed Projects are subject to:
- California contractor laws;
- The scope of work defined in the installation agreement;
- Applicable manufacturer installation standards;
- Warranty limitations contained in the signed project agreement.
ClearMax®’s liability for Installed Projects shall be limited to the specific obligations outlined in the signed installation agreement.
Nothing contained in these Terms & Conditions shall expand or modify obligations contained within separate installation agreements.
California Contractor License #: 1070806
12. WARRANTIES
ClearMax® products may be covered by manufacturer warranties, which vary by manufacturer, product type, glass package, hardware, finish, and other product specifications.
Manufacturer warranties may include limitations, exclusions, prorated coverage, or registration requirements.
ClearMax® does not independently manufacture windows or doors and therefore does not provide separate product warranties beyond those expressly provided by the applicable manufacturer, unless otherwise stated in writing.
Warranty claims may require:
- Proof of purchase;
- Photographic evidence;
- Product identification information;
- Manufacturer review or inspection.
Customers are encouraged to review applicable manufacturer warranty information before purchase.
ClearMax® shall not be responsible for warranty exclusions related to:
- Improper installation;
- Improper maintenance;
- Misuse;
- Unauthorized modifications;
- Jobsite damage;
- Acts of nature;
- Environmental exposure;
- Improper storage; or
- Normal wear and tear.
To the maximum extent permitted by law, all implied warranties, including merchantability or fitness for a particular purpose, are limited to the extent permitted by applicable law.
13. FINANCING
Financing options, when available, are offered through PayPal or other third-party financing providers.
All financing approvals, payment plans, interest rates, promotional terms, account decisions, and financing obligations are governed exclusively by the terms and conditions of the financing provider.
ClearMax® does not:
- Control financing decisions;
- Guarantee financing approval;
- Determine financing eligibility;
- Set financing terms;
- Modify financing agreements.
Any disputes regarding financing must be resolved directly with the applicable financing provider.
ClearMax® shall not be liable for financing denials, interest charges, fees, payment disputes, account restrictions, or other financing-related matters.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Clearmax Windows & Doors Inc. shall not be liable for indirect, incidental, consequential, punitive, exemplary, or special damages arising out of or related to:
- Product purchases;
- Shipping delays;
- Installation issues;
- Measurement errors;
- Property damage;
- Water intrusion;
- Loss of use;
- Lost profits;
- Project delays;
- Third-party contractor performance;
- Freight carrier actions; or
- Website use.
In all circumstances, ClearMax®’s maximum aggregate liability shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.
Some states may not allow certain limitations of liability, and portions of this section may not apply where prohibited by law.
15. USER REVIEWS, PHOTOS & TESTIMONIALS
If you submit reviews, testimonials, project photos, videos, comments, feedback, or other content to ClearMax® through email, text message, social media, review platforms, or directly through our website, you grant Clearmax Windows & Doors Inc. a perpetual, worldwide, royalty-free, irrevocable, transferable, and non-exclusive license to use, reproduce, modify, publish, distribute, display, and reproduce such content for marketing, advertising, promotional, website, social media, print, or business purposes.
By submitting content, you represent and warrant that:
- You own or have the right to share such content;
- The content does not infringe on third-party rights;
- You authorize ClearMax® to use submitted materials without compensation or additional approval.
ClearMax® is not obligated to publish or use any submitted content and may remove or decline content at its sole discretion.
16. HOME IMPROVEMENT SERVICE RECOMMENDATIONS
From time to time, customers may voluntarily request information, recommendations, referrals, estimates, or assistance related to home improvement services, including but not limited to:
- Roofing
- HVAC
- Painting
- Siding
- Solar
- Flooring
- Doors
- Remodeling
- Other home-related services
ClearMax® may recommend, introduce, or refer customers to independent third-party service providers.
Customers acknowledge and agree that:
- Third-party providers are independent businesses and are not employees, agents, subcontractors, or representatives of ClearMax®;
- ClearMax® does not guarantee workmanship, pricing, licensing, insurance, scheduling, or project outcomes;
- Customers are solely responsible for independently evaluating contractors or service providers before entering agreements.
Any contracts, disputes, warranties, payments, damages, or claims related to third-party services shall be solely between the customer and the applicable provider.
ClearMax® assumes no responsibility or liability for third-party products, services, workmanship, conduct, delays, or damages.
17. WEBSITE USE & INTELLECTUAL PROPERTY
All content available on the ClearMax® website, including but not limited to:
- Product information;
- Product builders;
- Configurators;
- Text;
- Images;
- Graphics;
- Logos;
- Videos;
- Software;
- Website design;
- Trademarks; and
- Branding,
is owned by or licensed to Clearmax Windows & Doors Inc. and protected by applicable copyright, trademark, and intellectual property laws.
Users may not:
- Copy, reproduce, republish, scrape, distribute, or modify website materials;
- Reverse engineer website functionality;
- Use website content for commercial purposes without written permission;
- Misuse product builders, quoting systems, or pricing tools.
Unauthorized use may result in legal action.
18. MARKETING COMMUNICATIONS
By providing contact information to ClearMax®, requesting quotes, creating an account, submitting forms, placing an order, or otherwise interacting with our services, customers consent to receiving communications from ClearMax®, including:
- Transactional updates;
- Order notifications;
- Customer service communications;
- Promotional emails;
- Product updates;
- Educational content;
- Marketing communications.
Customers may opt out of marketing emails at any time by clicking the unsubscribe link contained in email communications.
Opting out of marketing communications does not prevent ClearMax® from sending order-related or service-related communications.
Consent to receive communications is not a condition of purchase.
19. DISPUTE RESOLUTION & MANDATORY ARBITRATION
Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, the ClearMax® website, products, services, or transactions shall be resolved exclusively through binding arbitration.
Arbitration shall take place in San Diego County, California and shall be governed by the laws of the State of California.
Customers expressly waive:
- The right to a jury trial;
- The right to participate in class actions;
- The right to bring representative claims.
Arbitration shall be conducted individually and not as part of any consolidated or class proceeding.
The prevailing party in any arbitration proceeding shall be entitled to recover reasonable attorneys’ fees and costs to the extent permitted by law.
20. GOVERNING LAW
These Terms & Conditions shall be governed and interpreted under the laws of the State of California, without regard to conflict of law principles.
Any matter not subject to arbitration shall be exclusively handled in courts located within San Diego County, California.
21. MODIFICATIONS TO TERMS
ClearMax® reserves the right to modify these Terms & Conditions at any time.
Updated Terms shall become effective immediately upon posting to the website.
Continued use of the website or continued purchase of products or services after changes are posted constitutes acceptance of the revised Terms.
22. CONTACT INFORMATION
Clearmax Windows & Doors Inc.
d/b/a ClearMax® Windows & Doors
California License #1070806
7313 Carrol Rd Unit B
San Diego, CA 92121
Phone: +1 (858) 220-1179
For questions regarding these Terms & Conditions, please contact us directly.
